This is where it all went south.
Quick service.
We are long time customers so I'm truly sad that I have to leave this review. On May 15, 2017 I took my best suit to these guys for cleaning. It was raining so I dropped it off at the side door. The gentlemen who owns the cleaner took the suit and had me write my information on a piece of paper. This was nothing new. The establishment had been using this rudimentary procedure for a while. I'd never had a problem before so I did as instructed.
When I returned the following week to pick up my suit it was nowhere to be found. The gentleman remembered me dropping it off but neither he nor his wife could find the suit. They assured me it would turn up. However, if it did not, the gentleman promised to pay me the value of the suit.
It's been almost two months today so I went to the establishment and requested payment. They refused and offered store credit, breaking their original agreement. I do not want store credit to a dry cleaning service that A) loses my clothing and B) is dishonest.
The suit cost a little over a hundred bucks. A small price to pay to keep a long time customer, one would think. Now I'll never go back again.
Since that day, each and every time I've been back to inquire about the suit, I've been given nothing but the runaround. The first 2-3 times it was that their computer system was down, then it was they were calling everyone who picked up and dropped off that day (how they could know this for sure is beyond me considering the rudimentary procedures they used). As if this wasn't bad enough, in good faith, we took a few more items of clothing to them in the meantime, and - lo and behold - they gave my wife the wrong shirt when she returned to pick them up (the female owner had to call her to come back).
Premier Cleaners is a US Laundry based in Calhoun, Georgia. Premier Cleaners is located at 136 W Belmont Dr # 8, Calhoun, GA 30701, USA.
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